Support

Email [email protected] and I'll get back to you. Include your Support ID if it's about a purchase — it's at the bottom of the payment screen, hold it to copy.

Common questions

Where do I get the PPSR certificate?

The app walks you through it: ask the seller for the 17-character VIN, tap to copy it and open the PPSR website, pay the $2 government fee, then save the PDF it gives you and add it in the app. The $2 goes to the government, not to us.

My check didn't work / the app couldn't read my screenshots

Failed reads don't use up your check. Try again with clearer screenshots of the listing page — the photo, the details and the seller's description. If it keeps failing, email me the screenshots and I'll look.

I paid and it didn't unlock

Open the payment screen and tap Restore purchases. If that doesn't do it, email me your Support ID and roughly when you paid.

Does the 30-day pass renew?

No. It's a one-off payment for 30 days. Nothing is charged again.

Can I get a refund?

Refunds go through Apple, at reportaproblem.apple.com. If the app failed on our side, email me and I'll help.

How do I delete my data?

Email your Support ID and ask. Your screenshots and certificates were never stored in the first place — see the privacy policy.